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Activity overview

Latest activity by KaLeigh
  • KaLeigh created an article,

    What happens if an event is changed or moved to a different date?

    If the date or location of an event changes, we will let you know as soon as possible. Your tickets will remain valid unless you are informed otherwise.   If this change prevents you from attending...

  • KaLeigh created an article,

    What happens if an event is canceled?

    In general, it depends on the organizer and the conditions of sale whether and when you get your money back. Of course, we will inform you as soon as possible.   As soon as a refund has been approv...

  • KaLeigh created an article,

    I bought goods; where can I find shipping and delivery information?

    You can find information about the shipping date in the ticket shop where you bought the goods. The organizer who offered the goods takes care of shipping and delivery.   Relic has no insight into ...

  • KaLeigh created an article,

    I bought merchandise. Where can I enter a delivery address?

    When you used Relic for the first time, you created your profile. The address you added there will be used for shipping.   Go to your profile to check your address and change it if necessary.

  • KaLeigh created an article,

    The sound does not work during the livestream. What can I do?

    The livestream may be muted. You can turn the sound back on by tapping (cell phone, tablet) or clicking (computer) on the livestream video and then selecting the mute icon:     Output If you are t...

  • KaLeigh created an article,

    Transfer the livestream to your TV

    Open your ticket via your phone, computer, or tablet by logging into Relic. If you want to see the livestream on your TV, you can cast the event. This works differently depending on the device.   I...

  • KaLeigh created an article,

    How can I view the livestream event?

    You can follow the livestream via your digital ticket. You must first log in to be able to open your ticket.   Log in: Log in to your Relic account with your cell phone number. You will receive a v...

  • KaLeigh created an article,

    Can I share/give away tickets for a livestream event?

     No, it's often not possible to give your digital access to someone else for a livestream. When sharing is not possible:With a livestream, you can purchase a maximum of 1 ticket per phone number...

  • KaLeigh created an article,

    Share tickets (add to group)

    The following explanation applies to sharing tickets for live events only. Tickets for (live) streams work a little differently. Some streams have special settings for sharing tickets. Most of them...

  • KaLeigh created an article,

    Can I return my tickets?

    Free tickets can always be returned but cannot be resold. Since the tickets were originally free, our secondary market does not recognize resells.   Purchased tickets cannot be returned. However, t...